Any entrepreneur conducting B2C business activities operates in a dynamic legal environment. Consumer protection, in particular in the e-commerce area, constitutes one of the priorities of the European Union. This means that new legal provisions are frequently adopted to strengthen the position of consumers and place new obligations on entrepreneurs. If such obligations are breached, this can result in significant financial penalties being imposed on the entrepreneur (up to 10% of turnover) and significant loss of business reputation, which is extremely harmful for future customer relations.
Prepared the rules of a promotional campaign and a loyalty card for a leading network of retail stores. We ensured compatibility of the campaigns with consumer protection law, regulations on the provision of electronic services and personal data protection law.
Advised one of the largest manufacturers of consoles on a vouchers sale mechanisms. This included reviewing communications with consumers.
Reviewed, on behalf of a global issuer of payment cards, the multi-jurisdictional regulations applicable to a payment system for online purchases and ensured its compatibility with Polish law (consumer rights, prohibited contractual provisions).
Reviewed various regulations of competitions, lotteries and other marketing activities on behalf of a leading entity globally operating in the energy sector.
Represented a company (within the capital group of a leading national manufacturer of concrete prefabricates) in proceedings concerning the use of practices infringing the collective interests of consumers, and in proceedings before the competition and consumer protection court. The proceedings concerned claim that the company had acted unlawfully.