We have advised businesses on maintaining lawful relationships with consumers for many years. Our experience includes both national and EU law projects. In particular, we advise on compliance with requirements arising from regulations on distance or off-premises contracts.
Consumer protection law
We advise businesses which offer services and products to consumers (B2C relationships) on consumer protection law which affects their current operations and new sales projects.
How can we help?
Selected projects
- Providing ongoing advisory services for the Polish subsidiary of one of the world’s leading electronics and IT companies. The scope includes review of terms and conditions and promotional terms, assessment of marketing activities and assessment of sales and distribution processes for compliance with consumer law;
- Advising on the risk of assuming liability for infringement of collective consumer interests (misselling practice) as a result of acquisition of specific assets (in three considered scenarios) from a financial institution infringing consumer law;
- Reviewing AION Bank’s credit documentation for compliance with consumer law;
- Advising on compliance matters for Valve Corporation (operator and owner of the Steam platform, developer, publisher and distributor of video games) in proceedings before the President of UOKiK, the Polish competition and consumer protection authority. Support included correspondence with the authority, an audit of the client’s documents and processes, and implementation of the changes required;
- Advising the Polish subsidiaries of Neinver (a leading European developer, investor, property owner and manager of commercial properties), including assessment of the practice of allowing outlet tenants to offer goods from new collections at the regular (non-reduced) price;
- Providing ongoing advisory services for IKEA Retail regarding the compliance of the current and planned IKEA Home Solar business model with consumer protection law. The scope of the advisory services covered planned additional areas of cooperation with the existing supplier, as well as other products and services related to Home Solar (photovoltaics), such as heat pumps and energy storage systems. As part of the update to the scope of support, SSW contributed to a comprehensive, interdisciplinary preliminary report (pre-study) on the energy services market in Poland;
- Advising a Polish company focused on receivables management in planned concentration proceedings concerning the acquisition of a Polish entity engaged in consumer lending, and due diligence of documentation and proceedings of the acquired structure (loan agreements; proceedings concerning infringement of collective consumer interests);
- Advising a leading entity in the energy sector operating globally, including review of numerous terms and conditions of competitions, lotteries and other marketing campaigns;
- Preparing terms and conditions of a promotional campaign and loyalty card for a leading retail chain;
- Participating in a multidisciplinary memorandum analysing pricing models in electricity sale contracts for SMEs, in the part concerning compliance with competition and consumer protection law, for the Polish subsidiary of a renewable energy producer and international leader in energy trading and the offtake of solar and wind Energy.
